Privacy policy
Hair4us Store operates this store and this website, including all related information, content, features, tools, products, and services, with the aim of providing you, as a customer, with a curated shopping experience (the “Services”). Hair4us Store uses Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or that can reasonably be associated with you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify you or be reasonably associated with you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:
Contact details, including your name, address, billing address, delivery address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers and financial accounts, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as previous transactions.
Communications with us, including information you include in communications with us, for example when you send a customer support request.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information relating to your interaction with the Services, including how and when you interact with or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
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Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
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From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, personalising, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfil orders, remember preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS, or postal mail, and to display online advertisements for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart and other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and protect our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with any third parties.
Communicating with you. We use your personal information to provide customer support, respond to your requests, provide you with effective services, and maintain our business relationship.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement agencies or government bodies, to investigate or participate in evidence-gathering procedures in civil proceedings, potential or actual disputes, or other contentious proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such circumstances may include:
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With Shopify, suppliers, and other third parties that provide services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order preparation and shipping).
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With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activity with different merchants and websites.
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When you instruct us, request it, or consent to the disclosure of certain information to third parties, for example, for us to ship products to you or through the use of social media widgets or login integrations.
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With our affiliates or otherwise within our corporate group.
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As part of a business transaction, such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in countries other than the one where you live, to provide and improve the Services.
In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and any rights you may have, you can consult Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information through the Shopify Privacy Portal.
To learn more, see:
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information contained on them.
Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those platforms, without limitation as to our use or third parties’ use. The inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators, unless otherwise stated in the Services.
Children’s Data
The Services are not intended for children, and we do not knowingly collect any personal information from children who have not reached the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that data.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information.
The period for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.
Right of access / right to know. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request that we delete the personal information we maintain about you.
Right to correction. You may have the right to request correction of inaccurate personal information we maintain about you.
Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that it be transferred to a third party, in certain circumstances and with certain exceptions.
Managing communication preferences. We may send promotional emails, and you can opt out at any time by using the unsubscribe option shown in our emails. If you opt out of receiving promotional communications, we may still send you non-promotional emails, for example relating to your account or orders.
If you reside in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may be able to exercise the following rights in addition to the rights described above:
Objection to processing and restriction of processing. You may have the right to request that we stop or restrict the processing of personal information for certain purposes.
Withdrawal of consent. Where processing is based on your consent, you have the right to withdraw it. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
You may exercise any of these rights as indicated in the Services or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf. Before accepting a request from a representative, we will require proof that you authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the competent supervisory authorities there.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the competent authority of the United Kingdom, as applicable, unless the transfer is to a country deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will publish the revised version of this Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the available rights, please contact us by phone or email at: hair4us@sapo.pt. For the purposes of applicable data protection law, we are the controller of your personal information.