Frequently Asked Questions (FAQ)
Frequently Asked Questions
Orders and Shipments
What is the delivery time?
We ship all orders within 48 hours to mainland Portugal. Orders processed before 2 PM are shipped the same day.
How much is the shipping?
Shipping costs are calculated at checkout based on the weight and destination of the order.
Do you ship to the islands?
Yes, we ship to the Azores and Madeira. Delivery times may vary between 3-5 business days.
How can I track my order?
After shipping, you will receive an email with the tracking number to follow your order.
Returns and Exchanges
Can I return a product?
Yes, you have 14 days after receiving the product to return unused items in their original packaging.
How do I make a return?
Please contact us via email or phone to begin the return process. We will provide all the necessary instructions.
When will I receive my refund?
After receiving and verifying the returned product, we process the refund within 5-7 business days.
Products and Authenticity
Are the products genuine?
Yes, 100%. We only work with official distributors and guarantee the authenticity of all products.
Do the products have a warranty?
All products come with a manufacturer's warranty. In case of a defect, please contact us for resolution.
Do you have products in stock?
We keep most products in stock. If any item is out of stock, we will inform you of the restocking time on the product page.
Professional Accounts (B2B)
How do I create a professional account?
Visit the For Professionals page and fill out the registration form with your business information (name, CPF [Brazilian tax ID], address).
How long does the approval process take?
Typically within 24-48 business hours after submission of complete documentation.
What is the minimum order value for B2B?
The minimum order value for professional accounts is €75.
Can I see the professional prices before creating an account?
No. B2B pricing is exclusive and only becomes visible after logging in and having your professional account approved.
Payment
What payment methods do they accept?
We accept credit/debit cards, MB WAY, bank transfer, and other methods available at checkout.
Is the payment secure?
Yes, we use SSL encryption and certified payment processors to ensure the security of your transactions.
Didn't find the answer?
Our team is available to help.
Email: suporte@hair4us.pt
Telephone: +351 XXX XXX XXX
Hours: Monday to Friday, 9am-6pm